Navigating work etiquette in the USA can be both exciting and challenging. For our cultural exchange participants, understanding the workplace culture is key to having a successful and enjoyable experience during your BridgeUSA program.
Being on Time
In the United States, being on time is very important. Arriving at work and meetings on time shows that you respect others’ time and care about your job. If you are going to be late or need to miss work, tell your boss as soon as you can, ideally before your shift starts. Wait until your scheduled start time to punch in. Clocking in early without permission may not be allowed and can be considered time theft. Similarly, you should always punch out if you’re taking a break, even if it’s short. When your shift is finished, you should punch out when told by your supervisor.
Friendly Workplace
American workplaces are often more relaxed and friendly than in other countries. While you should still be professional, chatting and having light-hearted conversations with coworkers is common and can help build good relationships. However, be careful about what you talk about. Avoid controversial topics like politics and religion, and do not ask personal questions that might make someone uncomfortable.
How to Dress
Work clothes can be different depending on the company and job. When you are not sure, it is better to dress more conservatively. Once you start working, see what your coworkers wear and adjust your clothing to fit in. If you are unsure, you can always ask your boss about the dress code.
Avoid Using Your Phone During Work Hours
Even if you’re not busy, you should not use your phone at work. Employers may view it as unprofessional, and it could lead to being written up or even job termination. Be aware that job termination can lead to your program ending early. However, this decision is up to Spirit, and not your Host Employer.
Respect the Tip Jar
You must follow your Host Employer’s tip policy and process – some Host Employers may have tip jars, some may have customers leave tips on the table, or tips may be pooled and shared amongst employees. It is important to follow the correct process and if you are unsure about the tip policy, please speak with your Host Employer.
Working Together
Teamwork is important in the United States. Being a good team player means joining in group projects, sharing ideas, and being open to feedback. Respecting others’ opinions and working towards shared goals can make the workplace more positive and productive.
Personal Space
Respecting personal space is important. Americans usually like to keep some distance during conversations. Physical contact, like hugs or touching, is usually only for close friends and family. A handshake is a common and proper way to greet someone in a professional setting.
Work and Personal Life Balance
Balancing work and personal life is important in American culture. While working hard is valued, taking breaks and having personal time is also necessary. Use your breaks to relax and recharge. If your workplace offers paid time off or vacation days, use them to rest and explore your new surroundings.
Knowing When to Talk to a Manager vs. HR
For immediate work-related issues or concerns, speak with your manager. For more serious matters, such as harassment or legal issues, contact HR. If you are unsure about where you should report something, feel free to contact Spirit and we can guide you.
Following Rules
Always follow company rules and guidelines. These rules are made to ensure a smooth and respectful work environment. If you are ever unsure about a rule, ask your boss or look at the employee handbook.
Contacting the Right Person to Switch Positions
If you’re considering a position change within your workplace, reach out to your Host Employer for guidance on the proper procedure. Please know that we cannot guarantee that you will be able to switch your position, however, please let Spirit know if your position does change. If you need to leave your job for any reason, it is important to communicate this with your Host Employer as soon as possible to allow for a smooth transition.
By understanding and following these aspects of American work etiquette, you can have a successful and enjoyable cultural exchange experience. Working in the United States is a great opportunity to learn, grow, and connect with people from different backgrounds. Enjoy your time, and make the most of this unique experience!